Privacy Policy
We are committed to protecting the privacy of visitors to our site and users of our services. This policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services.
Information We Collect
We collect various types of information in connection with the services we provide. This may include:
Personal Identification Information: Such as your name, email address, phone number, and any other information you provide when booking an appointment, creating an account, or contacting us.
Appointment Details: Information related to the services you request, the time and date of your appointments, and any preferences or notes you provide regarding your service.
Technical Data: Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our site.
Usage Data: Information about how you use our site, such as the features you use, the links you click, and the duration of your visits.
Communications Data: If you contact us, we may keep a record of that correspondence.
How We Use Your Information
Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. We may use information collected through our site or services for various purposes, including:
To provide, operate, and maintain our services.
To process and manage your appointments and service requests.
To communicate with you regarding your appointments, services, or inquiries.
To improve, personalize, and expand our services and online platform.
To understand and analyze how you use our services.
To develop new products, services, features, and functionality.
To comply with legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We may share your information with third parties only in specific situations:
Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, appointment scheduling systems, data analysis, email delivery, hosting services, and marketing assistance. These third parties are obligated to protect your information.
Legal Requirements: We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement; to enforce our terms of service or to protect the security or integrity of our service; or to exercise or protect the rights, property, or personal safety of our users or others.
Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless otherwise required by law. This includes retaining information for providing services, managing our business operations, and satisfying legal or regulatory obligations.
Your Data Protection Rights under GDPR
If you are located in the European Economic Area, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Cookies and Similar Technologies
Our site may use cookies and similar tracking technologies to access or store information. This helps us analyze site usage and improve your experience. You have choices regarding the use of cookies through your browser settings or other tools.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us:
L'Atelier Coiffure
35 Rue Victor Hugo
69002 Lyon
France